Privacy policy
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Privacy policy

A. Introduction

Welcome to my-probiotic.co.uk!

At my-probiotic.co.uk, we value your privacy and are committed to protecting your privacy and in compliance with the provisions of the European Data Protection Regulation (EU) 679/2016 and UK General Data Protection Regulation (UK GDPR) and we wish to inform you of this privacy policy where the process of collecting your personal data is detailed as well as the rights and options you have in this regard. You can also consult our cookie policy where the use of cookies and other web tracking devices through our website is determined.


This Privacy Policy explains how we collect, use, and share information when you visit our website. Our site is designed to provide informative content and may use advertisements through platforms such as Google, Facebook, Instagram, and TikTok to attract visitors. Please note that while we do not sell any goods directly on our website, we may forward visitors to third-party retailers like Amazon, where purchases can be made.

By using our website, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully to understand how your data will be handled.

If you have any questions or concerns about this policy, feel free to contact us at dpo@leafcup.eu.

 

B. Personal Data Collection
When you visit my-probiotic.co.uk, we may collect certain personal information from you. The data we collect helps us understand how visitors interact with our site and improve our services. The types of personal data we collect can include:

  1. Information You Provide Directly:
    • If you voluntarily provide information through forms on our website (e.g., signing up for a newsletter, submitting a contact form, or leaving a comment), we may collect your name, email address, and any other information you choose to provide.
  2. Information Collected Automatically:
    • When you access our website, we automatically collect certain data through cookies and similar tracking technologies. This includes:
      • IP address: To understand the geographic location of our users and troubleshoot issues with our server.
      • Browser type and version: To ensure compatibility with our website's features.
      • Device information: Such as device type, operating system, and device identifiers, to optimize the website for different devices.
      • Usage data: Including the pages you visit, the time spent on those pages, links clicked, and other actions taken while using our site.
      • Referral sources: Information about how you arrived at our site (e.g., whether you clicked on a Google ad or a link on social media).
  3. Third-Party Data Collection:
    • We use third-party services, such as Google Analytics, Facebook Pixel, and other advertising tools (Google, Facebook, Instagram, TikTok), which may collect data about your interactions with our site. These third-party tools may use cookies and similar technologies to track users across different websites and apps.
    • These third parties may collect data such as IP addresses, device information, browsing habits, and information about your online activities to show personalized ads and analyze user behavior.
  4. Affiliate Tracking:
    • When you click on affiliate links (such as those leading to Amazon), we may collect information about the referral and purchases made via those links. This allows us to earn commissions through the Amazon Affiliate Program.

Why We Collect This Data

We collect personal data for several purposes, including:

  • Improving user experience on our website by analyzing visitor behavior and preferences.
  • Showing relevant ads and retargeting visitors with promotions that may interest them.
  • Monitoring the performance of affiliate links and earning commissions.
  • Providing users with newsletters, updates, and other content (if they’ve opted in).

Managing Your Data

You have control over the data collected on our site. You can:

  • Disable cookies through your browser settings to stop data from being collected automatically.
  • Opt out of personalized ads through Google, Facebook, or other platforms by adjusting your ad settings on those services.
  • Contact us to request access, modification, or deletion of any personal information you’ve provided.

 

C. Use of Third-Party Services (Google, Facebook, Instagram, TikTok)

            To enhance our website's performance, reach a broader audience, and deliver targeted advertising, we utilize various third-party services, including Google, Facebook, Instagram, and TikTok. These platforms help us monitor website traffic, understand visitor behavior, and serve ads to users who may be interested in our content. Here’s how we use these services and what it means for you:

1. Advertising and Marketing

We partner with third-party advertising platforms such as Google Ads, Facebook Ads, Instagram Ads, and TikTok Ads to display advertisements and promotional content to users who visit our website. These platforms use technologies such as cookies, web beacons, and pixels to collect information about:

  • How you interact with our website (e.g., pages viewed, time spent on site, clicks on links).
  • Ad performance (e.g., whether you clicked on an ad, whether you visited our site via an ad).
  • User demographics (e.g., age, gender, interests) and geographic location, provided by these platforms.

This information helps us deliver personalized ads that are more relevant to your interests based on your online behavior. For instance, after visiting our site, you may see ads for our content or products while browsing other websites or apps on these platforms.

2. Tracking and Analytics

We also use analytics tools provided by these third-party services (e.g., Google Analytics, Facebook Pixel) to gain insights into how visitors interact with our website. These tools collect data such as:

  • User activity: Pages visited, time spent on each page, and actions taken (e.g., clicks, form submissions).
  • Device and browser information: To help optimize the user experience across different devices.
  • Traffic sources: How visitors arrived at our site (e.g., via a Google search, social media link, or ad click).

This data is aggregated and anonymized, meaning that it does not directly identify you, but helps us understand general trends and improve the website’s content, functionality, and overall user experience.

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies provided by Google, Facebook, Instagram, and TikTok to facilitate advertising and analytics. These technologies track users across multiple sites to provide tailored advertisements and monitor the effectiveness of ad campaigns. Here’s what you need to know about cookies:

  • First-party cookies: These are set by our website and help us understand user behavior on-site.
  • Third-party cookies: These are set by third-party platforms (like Google, Facebook, or TikTok) to track users across the web and enable features like ad targeting and analytics.

By using our website, you consent to the use of these cookies and the sharing of your browsing behavior with these third-party platforms.

 

4. Personalized Advertising and Retargeting

We use personalized advertising to show you relevant ads based on your past interactions with our site. If you visit our website and then leave, you may see retargeted ads on social media or other websites. This is done by tracking your visits and actions across different online platforms and websites.

You can manage your preferences or opt-out of personalized advertising through the following options:

  • Google Ads Settings: Adjust your preferences for Google Ads here.
  • Facebook Ad Preferences: Manage your Facebook ad settings here.
  • TikTok Ad Preferences: Learn more about TikTok's ad settings here.

5. Data Sharing with Third Parties

While we do not directly share your personal data with third-party advertisers, these platforms may collect information through cookies and other tracking technologies while you are on our website. The data they collect may be combined with information they already hold about you from other sources (e.g., your profile on social media or other websites you’ve visited). These third parties may use this data to build a profile about you and your interests to display relevant ads.

6. Your Choices

You have the right to control how your data is used by third-party services:

  • Disable cookies: You can disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of some parts of our website.
  • Ad opt-outs: You can opt-out of personalized ads through the settings provided by Google, Facebook, Instagram, and TikTok.
  • Privacy settings: You can adjust the privacy settings on your social media accounts to control how your data is used for advertising.

 

 

D. Amazon Affiliate Disclosure

my-probiotic.co.uk is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for websites to earn advertising fees by advertising and linking to Amazon.com and other affiliated sites. As part of this program, we place affiliate links on our website, which direct users to products available on Amazon.

1. How Affiliate Links Work

When you click on an affiliate link on our website and make a purchase on Amazon, we may earn a small commission at no additional cost to you. These affiliate links allow Amazon to track the referral from our website and attribute any purchases to us. Please note the following:

  • The price you pay for a product is the same whether you click through our affiliate link or go directly to the Amazon website.

2. Cookies Used for Affiliate Tracking

When you click on an Amazon affiliate link on our site, a cookie may be placed on your device by Amazon. This cookie enables Amazon to track your visit from our site and attribute any purchases you make within a specific time frame (typically 24 hours) to our affiliate account. The cookie does not store personal information but only tracks the referral.

3. No Responsibility for Amazon’s Policies

While we may direct users to Amazon through affiliate links, it’s important to note that once you leave our website and visit Amazon (or any other third-party site), you are subject to Amazon's privacy policy and terms of service. We have no control over how Amazon collects, uses, or processes your data. We encourage you to review Amazon’s privacy policy before making a purchase.

4. Transparency and Integrity

We are committed to transparency with our users regarding how affiliate programs work and how they benefit us. Our participation in the Amazon Affiliate Program allows us to recommend products that we believe will be useful or relevant to our audience, and we may occasionally receive compensation for those recommendations. However, our content is not influenced by any commission we may earn; we strive to offer honest and unbiased recommendations.

5. Your Choice

You are under no obligation to click on affiliate links or make purchases through our referral links. You can choose to visit Amazon directly and purchase products without using our affiliate links if you prefer.

By using our website and clicking on affiliate links, you acknowledge and agree to our participation in the Amazon Affiliate Program and understand that we may earn a commission from qualifying purchases.

 

E. Purpose of Data Use

At my-probiotic.co.uk, we collect and use personal data for several key purposes to improve our services and provide you with a better experience. The data we collect helps us understand how our website is used, optimize content, and deliver targeted advertising. Below are the specific purposes for which we use your data:

1. Website Functionality and User Experience

  • Site performance: We use data to monitor website functionality, detect technical issues, and ensure the website operates smoothly across different devices and browsers.
  • User experience improvement: Data helps us analyse how visitors interact with our site, allowing us to improve navigation, content, and overall user satisfaction.

2. Analytics and Site Optimization

  • Visitor insights: We use tools such as Google Analytics to collect aggregated data about site traffic, popular content, and visitor behaviour. This helps us make informed decisions about improving our site and tailoring our content to meet user needs.
  • Performance tracking: We monitor user engagement and interactions to assess the effectiveness of our website design and content.

3. Advertising and Marketing

  • Targeted advertising: We use data collected by advertising platforms (e.g., Google, Facebook, Instagram, TikTok) to show personalized ads to visitors based on their browsing behaviour and preferences. This ensures that the ads you see are more relevant and tailored to your interests.
  • Retargeting: If you have visited our site before, you may see ads from us on other websites or social media platforms. This is known as retargeting and is done through the use of cookies and similar tracking technologies.

4. Affiliate Tracking and Commission Monitoring

  • Affiliate links: We collect data on how visitors interact with affiliate links (such as those that lead to Amazon). This allows us to track referral traffic and earn commissions through qualifying purchases. This information is important for us to evaluate our participation in affiliate programs and improve our recommendations.
  • Earnings attribution: Data is used to track which links generate revenue, helping us maintain transparency and accountability in our affiliate partnerships.

5. Communication and User Engagement

  • Newsletters and updates: If you opt-in to receive our newsletter or other communications, we use your email address and preferences to send you updates, promotional offers, or other content that you may find interesting.
  • Feedback and inquiries: Data provided through contact forms or feedback allows us to respond to your questions, comments, or concerns in a timely and effective manner.

6. Compliance with Legal Obligations

  • In certain cases, we may be required to process your personal data to comply with legal and regulatory obligations. This could include responding to legal requests or ensuring compliance with relevant data protection laws.

7. Security and Fraud Prevention

  • Data protection: We may use personal information to detect, prevent, and respond to fraud, security breaches, or any other harmful activity. This ensures that our website and your data are secure.

 

F. User Rights

At my-probiotic.co.uk, we believe in empowering our users by giving them control over their personal data. In accordance with applicable data protection laws, you have certain rights regarding how your data is collected, processed, and stored. Below are the key rights you have when interacting with our website:

1. Right to Access

  • You have the right to request access to the personal data we hold about you. This allows you to review the information we have collected, how it is being used, and why we are processing it. You can contact us to obtain a copy of your personal data in a commonly used electronic format.

2. Right to Rectification

  • If any of the personal data we have collected is inaccurate or incomplete, you have the right to request correction or updating of that information. We are committed to ensuring that your data is accurate and up to date.

3. Right to Erasure (Right to Be Forgotten)

  • You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent to the data processing. Upon your request, we will securely delete or anonymize your data, unless we are legally obligated to retain it.

4. Right to Restrict Processing

  • In certain situations, you may request that we limit the way we process your personal data. This could be due to concerns over the accuracy of the data or how it is being used. When processing is restricted, we will still store your data but will not use it for further processing until the restriction is lifted.

5. Right to Object

  • You have the right to object to the processing of your personal data for specific purposes, such as direct marketing or profiling. If you object, we will stop processing your data for these purposes unless we have a compelling legal reason to continue.

6. Right to Data Portability

  • You have the right to request that we transfer your personal data to another organization or provide it directly to you in a structured, commonly used, and machine-readable format. This right applies when the data processing is based on your consent or a contract, and when the processing is carried out by automated means.

7. Right to Withdraw Consent

  • Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out prior to your withdrawal. Once consent is withdrawn, we will stop processing your data for the purposes you previously agreed to.

8. Right to Lodge a Complaint

  • If you believe that your data protection rights have been violated, you have the right to file a complaint with a supervisory authority in your jurisdiction. We encourage you to contact us first to resolve any concerns, and we will do our best to address your issues promptly.

9. Managing Your Data

  • You can exercise your rights by contacting us directly at dpo@leafcup.eu. We may ask you to verify your identity before fulfilling your request to ensure that we protect your personal data. We aim to respond to all requests within a reasonable time frame, in accordance with applicable laws.

 

 

G. Data Sharing

At my-probiotic.co.uk, we value your privacy and are committed to keeping your personal data secure. We do not sell or rent your personal data to third parties. However, in certain circumstances, we may share your data with trusted third parties to help operate our website, improve our services, and fulfill our obligations. Below are the scenarios in which your data may be shared:

1. Service Providers and Partners

  • We may share your personal data with third-party service providers who assist us with our website’s operations and services. This includes:
    • Hosting providers: For website hosting and data storage.
    • Analytics services: To analyze user behavior and improve the site’s functionality (e.g., Google Analytics).
    • Marketing and advertising partners: To deliver personalized ads and promotions (e.g., Google Ads, Facebook Ads, Instagram, TikTok).
    • Email service providers: For sending newsletters and communications (if you have opted in).

These service providers are only authorized to use your data as needed to perform their specific functions and are required to maintain the confidentiality and security of your personal information.

2. Third-Party Advertising and Analytics

  • We work with third-party advertising platforms (e.g., Google, Facebook, Instagram, TikTok) to deliver personalized ads and track the performance of our marketing campaigns. These platforms may collect information through cookies, pixels, or similar tracking technologies to show you ads based on your browsing history and interests. The data shared with these platforms may include your IP address, device information, browsing habits, and interactions with our website. For more information, please see our Cookies and Tracking Technologies section.

3. Affiliate Marketing Programs

  • As a participant in affiliate marketing programs, we may share data related to purchases made through affiliate links on our site (e.g., Amazon). This sharing is necessary to track commissions and ensure proper attribution of sales. Affiliate partners typically receive information about referral traffic and purchase activity, but they do not have access to personal details such as your name, email address, or payment information.

4. Legal Obligations

  • In some cases, we may be required to share your data to comply with legal or regulatory obligations. This could include:
    • Responding to court orders, legal processes, or government requests.
    • Protecting the rights, property, or safety of my-probiotic.co.uk, our users, or others.
    • Investigating or preventing suspected illegal activities, fraud, or violations of our policies.

5. Business Transfers

  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new owner or entity. We will notify you via email or prominent notice on our website if such a transfer takes place, along with any changes to how your personal data is processed.

6. Aggregated and Anonymized Data

  • We may share aggregated and anonymized data (data that does not directly identify you) with third parties for research, analytics, marketing, or other purposes. For example, we may share website traffic trends or usage statistics with partners to improve our services. This data cannot be linked back to individual users.

7. Your Control Over Data Sharing

  • You have the right to control certain aspects of how your data is shared:
    • Manage cookies: You can control cookie usage through your browser settings, including blocking third-party cookies.
    • Opt-out of personalized ads: You can manage ad settings on platforms like Google, Facebook, Instagram, and TikTok to limit data sharing for targeted advertising.
    • Withdraw consent: If you have provided consent for data sharing (e.g., for marketing communications), you can withdraw your consent at any time by contacting us or adjusting your preferences.

We take steps to ensure that any third parties with whom we share data maintain appropriate security measures to protect your information. However, once your data is shared with third parties, they are responsible for how they handle and process your information. We recommend reviewing the privacy policies of these third parties for more information.

 

 

H. Data Retention

At my-probiotic.co.uk, we retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations. The specific retention periods may vary depending on the type of data and the reason for its collection, as outlined below:

1. Retention of Personal Data for Service Provision

  • User information: We retain personal information, such as your name, email address, and other details you provide, for as long as you maintain an active account or use our services. If you close your account or request deletion, we will securely erase or anonymize your data, except when we are required to retain it for legal purposes.
  • Communications: If you have opted to receive newsletters or updates from us, we retain your email address and preferences until you unsubscribe or request to be removed from our mailing list.

2. Retention for Legal and Compliance Purposes

  • We may retain certain personal data for longer periods if it is necessary to comply with legal obligations, such as tax and financial reporting, dispute resolution, or enforcement of our agreements. This includes:
    • Transaction records: We may keep information related to purchases made via affiliate links for tax and auditing purposes.
    • Legal claims: In the event of a legal dispute or claim, we may retain relevant data until the matter is resolved.

3. Retention of Analytics and Marketing Data

  • Analytics data: Information collected through tools such as Google Analytics (e.g., browsing behavior, device information) may be retained for a period of time determined by our service providers. This data helps us understand site performance and improve user experience.
  • Cookies and tracking data: Cookies and similar tracking technologies may be stored on your device for varying periods, depending on their purpose. You can manage or delete these cookies through your browser settings at any time. For more information, see our Cookies and Tracking Technologies section.

4. Affiliate Marketing and Commission Tracking

  • Data related to affiliate links and commissions, including purchase behavior linked to referrals, is retained for as long as necessary to track and report on affiliate earnings. This helps ensure proper payment and auditing of our affiliate partnerships.

5. Deletion or Anonymization of Data

  • Once the retention period has expired, or if the data is no longer needed for its intended purpose, we will securely delete, anonymize, or pseudonymize the information. Anonymized data may be retained indefinitely for statistical or analytical purposes, as it cannot be linked back to any individual user.

6. Your Rights Regarding Data Retention

  • Data deletion: You have the right to request the deletion of your personal data at any time, subject to certain legal or contractual exceptions. Upon receiving your request, we will take steps to delete or anonymize your data in accordance with our legal obligations.
  • Retention preference: If you have specific preferences regarding how long we retain your data, you may contact us to discuss your options. We will do our best to accommodate your requests where possible, while complying with applicable laws.

 

I. Third-Party Links

my-probiotic.co.uk may contain links to third-party websites, products, or services that are not owned or controlled by us. These links are provided for your convenience and to offer additional information or services that may be relevant or useful. However, please be aware that once you leave our website and access a third-party site, you are subject to their privacy policies and terms of service, which may differ from ours.

1. Responsibility for Third-Party Content

  • We do not control or have any responsibility for the content, privacy practices, or security of any third-party websites, including those to which we may link. This includes, but is not limited to, any external sites that offer products, services, or information referenced on our website. We encourage you to review the privacy policies and terms of service of any third-party sites you visit to understand how they collect, use, and protect your personal information.

2. Affiliate Links

  • Some of the links on our website may be affiliate links (e.g., links to Amazon). If you click on these links and make a purchase, we may earn a small commission at no additional cost to you. While we recommend products or services via these links, we are not responsible for the practices of these third-party sellers or the quality of the products they provide. We suggest reviewing their terms and policies before making any purchase.

3. Third-Party Tools and Plugins

  • Our website may also include social media features, such as "like" buttons or sharing options from platforms like Facebook, Instagram, or TikTok, or integrations with other third-party tools. These features may collect your IP address, track which page you are visiting, or set cookies to enable functionality. Please be aware that these third-party services are governed by their own privacy policies and are not covered by our Privacy Policy.

4. External Advertising

  • You may see advertisements from third-party companies while using our site. These advertisers may use tracking technologies, such as cookies, to deliver ads that are relevant to your interests. We do not control how these third parties collect or use your information for advertising purposes. For more information on how you can opt out of interest-based advertising, refer to our Cookies and Tracking Technologies section.

5. No Endorsement

  • The inclusion of a third-party link on our website does not imply endorsement or recommendation of the third party’s products, services, or content. You acknowledge that we are not responsible or liable, directly or indirectly, for any loss or damage caused by your use of, or reliance on, any third-party content, products, or services accessed through links on our site.

6. Your Responsibility

  • It is your responsibility to read the privacy policies and terms of service of any third-party websites you visit through links on our site. If you have any questions or concerns about how a third party uses your personal data, we recommend reaching out to them directly for more information.

By using our website and following third-party links, you agree that my-probiotic.co.uk is not responsible for the actions, content, or practices of third-party sites.

 

J. Security Measures

At my-probiotic.co.uk, we take the security of your personal data seriously and are committed to protecting it from unauthorized access, disclosure, alteration, or destruction. We have implemented a variety of security measures designed to safeguard the information you provide to us, both during transmission and once it is received. However, no method of data transmission over the Internet or electronic storage is completely secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

1. Encryption and Data Transmission

  • We use Secure Socket Layer (SSL) encryption technology to protect the transmission of sensitive information, such as your personal details, when you interact with our website. This ensures that any data shared between your device and our servers is encrypted and cannot be easily intercepted.

2. Access Controls

  • We limit access to your personal data to authorized personnel only. Our employees, contractors, and service providers are bound by confidentiality agreements and are required to follow strict security protocols when handling personal data. This minimizes the risk of unauthorized access to your information.

3. Regular Security Audits and Monitoring

  • We regularly review our security practices and conduct vulnerability assessments to identify and address potential security risks. Additionally, our systems are monitored for suspicious activity, and any detected threats are promptly investigated and mitigated.

4. Data Storage and Backups

  • Personal data is stored on secure servers, protected by firewalls, intrusion detection systems, and other safeguards. We also regularly back up data to ensure its availability and integrity in the event of data loss or a system failure.

5. Third-Party Service Providers

  • We only work with third-party service providers that have implemented robust security measures to protect the data they process on our behalf. These third parties are required to maintain the confidentiality and security of your data and to use it solely for the purposes for which we have engaged them.

6. User Responsibilities

  • While we take every precaution to protect your personal data, you also play a role in maintaining the security of your information. We encourage you to use strong, unique passwords for any accounts associated with our website and to avoid sharing your login credentials with others. Additionally, be cautious when accessing our site from public or shared devices.

7. Incident Response

  • In the unlikely event of a data breach, we have procedures in place to respond promptly. We will notify affected users and relevant authorities in accordance with applicable laws and regulations. We will also take immediate steps to contain the breach and mitigate any potential harm.

8. Your Options

  • If you believe that your personal information has been compromised or if you notice any suspicious activity on your account, please contact us immediately at dpo@leafcup.eu. We will investigate the issue and take appropriate steps to secure your data.

We are committed to maintaining the highest standards of data security and continuously reviewing and improving our practices to protect your personal information.

 

K. Updates to the Privacy Policy

At my-probiotic.co.uk, we may periodically update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or other factors. We are committed to keeping our users informed about how we collect, use, and protect your personal data. When we make significant changes to this policy, we will notify you through prominent notices on our website or via email.

 

 

L. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we encourage you to reach out to us. Your feedback is important to us, and we are here to assist you in any way we can. You can contact us using the following information:

1. Contact details of the Controller and the Data Protection Officer:


Leafcup OOD with UIC 204025960 , registered office at BG-1164, Sofia, 3 Stara Stena str., fl.3 and with telephone number +359884411857 and e-mail: dpo@leafcup.eu is responsible for the processing of your personal data. Therefore, we guarantee its security and confidential treatment, in accordance with the provisions of the European Data Protection Regulation (EU) 679/2016, as well as any other applicable regulations. 

 

The person appointed by the entity as Data Protection Officer is Mr. L. Ivanov. 

 

Inquiries

  • For general questions about our website, services, or content, please contact us at:
    • Email: dpo@leafcup.eu  
    • Mailing Address: BG-1164, Sofia, 3 Stara Stena str., fl.3

2. Data Subject Rights

  • If you wish to exercise any of your rights under applicable data protection laws, including but not limited to your rights to access, rectify, delete, or restrict the processing of your personal data, please direct your requests to:
    • Email: [your-email@example.com]
    • Subject Line: Please include "Data Subject Request" in the subject line of your email to ensure prompt attention.

3. Privacy Policy Feedback

  • We welcome your feedback regarding this Privacy Policy. If you have suggestions for improving our policy or practices, please let us know by contacting us at the email address provided above.

4. Response Time

  • We aim to respond to all inquiries within a reasonable timeframe, usually within 15 business days. If your request is particularly complex or requires further investigation, we may need additional time, and we will inform you of any delays.

5. Data Protection Authority

  • If you believe that we are not complying with applicable data protection laws, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first to resolve any issues before escalating the matter.

We are committed to protecting your privacy and ensuring that your concerns are addressed. Thank you for trusting my-probiotic.co.uk with your personal information.

 


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